Category: Aunty Virus

Robin via email asks: Hi Aunty, I have a Lenovo laptop with Google Chrome as my browser. If I want to use a website regularly, can you please explain how to get its address on the desktop as a shortcut? I thought it was just a matter of right clicking on the address line when… Continue reading Aunty Virus 7th May 2019

Mary via email asks: Hello Aunty. My 18 month old HP laptop always had a flashing green light on the front which is by what looks like a battery symbol. It is now a solid orange colour light and I get a message everytime I turn the laptop on that no battery is detected. I… Continue reading Aunty Virus 30th April 2019

Glenda via email asks: On my old Windows XP laptop I used to easily set my laptop to an earlier time before the problem started by using System Restore. I have ehad loads of problems with Windows 10 and my printer but I cannot find the old fashion system restore program. Can I still do… Continue reading Aunty Virus 24th April 2019

Harry via email asks: Hi Aunty. I have a new Canon printer and I have it connected to the computer by USB cable but how can I change the connection so that it is Wi-Fi networked and also that my iPad can use it? Aunty Says: Hello Harry. Obviously you will need to have a printer that has Wi-Fi… Continue reading Aunty Virus 16th April 2019

Gary via email  asks: Hello Aunty. When I go on to the Internet with Chrome to get my Gmail emails I keep getting my Google search page in Spanish. I have followed your previous instructions and set www.google.com as my home page but when it loads it seems to change to www.google.es and gives me… Continue reading Aunty Virus 12th March 2019

Edward via email asks: I am currently having to deal with UK and Spanish solicitors but they are asking for documents to be signed and faxed but I live in Hondon and the nearest place that has a fax machine is 25km away and is often closed. Surely there must be a way I can… Continue reading Aunty Virus 26th February 2019

Fanny via email asks: Hello Aunty. I print a lot of emails every day but most of what I print is just simple text so could happily be black and white but most of the time a load of colour adverts are included and we seem to be using as much expensive colour ink as… Continue reading Aunty Virus 19th February 2019

Peter from Cabo Roig asks: Hola Aunty, I’ve just realised that my laptop has Bluetooth already built into it and I’m told I can use this to transfer photos and also backup my phone onto my computer? I discovered I had Bluetooth accidently because I saw a small blue B icon in the bottom corner… Continue reading Aunty Virus 5th February 2019

Jack via email asks: Hi Aunty, I have a Hyundai AT 10 tablet. My problem is that whenever I turn it on it gives me the message “unfortunately set-up wizard has stopped”. Is this something I can fix myself or will I have to take it in to a shop for repair? Aunty Says: Hi… Continue reading Aunty Virus 15th January 2019

John via email asks: Hi Aunty. I need to translate a letter from English to German so I scanned the letter onto my computer and it is successfully saved as a PDF file. I have tried using Google Translate but although it tells me it is translating, nothing happens. I would appreciate your help. Aunty… Continue reading Aunty Virus 8th January 2019

Bill via email asks: Hi Aunty. I have a new Toshiba laptop with Windows 10 and I have managed to install the new Skype without any problems but every now and then I have a issue trying to make a call to the UK. I downloaded Skype from the proper Skype site and I can sign in… Continue reading Aunty Virus 11th December 2018

Carol via email asks I am still using Windows Vista on my Acer laptop and I’ve been told it will stop working and I will have to upgrade to windows 10 or someone said I would be best going with Windows 7? Will my computer run either of these or is it time for a… Continue reading Aunty Virus 20th November 2018

John via email  asks; Hi Aunty. I now have  an app called Reimage Pro which has told me that I have 175 errors and it would fix them. I installed it because my laptop was very very slow so I thought it would fix ny problems but since I installed it I cannot open any… Continue reading Aunty Virus 16th October 2018

Michael via email asks: Dear Aunty, I have an ACER laptop with Window XP and a message “Low Disc Space” continually appears on power up. I follow the disc cleanup procedure but without success, and when I attempt to defrag, another message appears informing me that “there is insufficient disc space to allow defrag”. When… Continue reading Aunty Virus 25th September 2018

Val via email asks: Hi Aunty. On my tower PC in the UK I used to login with a 4 digit PIN number instead of a password that was so much easier than remembering my long and complicated password that I have to use on my new laptop. Is this something simple enough for an… Continue reading Aunty Virus 31st August 2018

Val via email asks: Hi Aunty. On my tower PC in the UK I used to login with a 4 digit PIN number instead of a password that was so much easier than remembering my long and complicated password that I have to use on my new laptop. Is this something simple enough for an… Continue reading Aunty Virus 31st August 2018

Richard via email asks: Dear Aunty. I have a new windows 10 laptop and find my desktop icons have become hidden. I must have done something wrong so how can I rectify this? I am 77 years old and feel a bit silly about it. Aunty Says: Hi Richard. Probably what you have accidently done is… Continue reading Aunty Virus 14th August 2018

Derek via email asks: Hi Aunty. We have fiber optic installed and for some reason I have no network connection to my laptop. We have internet to our phones and iPads and I have tried everything to fix this as my laptop is in one room and router in another. The troubleshooter advice was to connect… Continue reading Aunty Virus 17th July 2018

Jeremy via email asks; Hello Aunty, I’ve started using Google Chrome Instead of Firefox and it is a lot better but when I start it, it comes onto  Google España and most of my search results come back in Spain. I guess that as I am in Spain, Chrome is showing me Spanish websites so… Continue reading Aunty Virus 22nd May 2018

Beth from Murcia asks: Hello Aunty. When I go onto some of my favourite websites or email page, loads of adverts keep popping up. When this happens it can stop me from typing and even freeze my laptop. Is there any way that I can stop these ads appearing as they are so annoying? I… Continue reading Aunty Virus 16th May 2017

Thomas via email asks: I am having problems stopping a website from popping up whenever I go on the Internet, it keeps appearing whatever I am doing and I have to shutdown Chrome to get rid of it (I have attached a picture of my screen) I have also noticed my internet has slowed down… Continue reading Aunty Virus 8th May 2018

Jim via email asks: Hello Aunty. After a recent Skype update I was unable to access Skype from my desktop shortcut. I uninstalled and tried to reinstall but although it seemed to do all the right things on download, there’s a notice on screen saying “unable to access download server”. I have contacted Skype help… Continue reading Aunty Virus 13th March 2018

Maggie via email asks: Hello Aunty, I hope you can help me. I recently did an update on my Acer aspire and my cursor has disappeared completely! I have tried taking the battery out then restarting. I have pressed the fn key and F7 but all to no avail. Thanks in anticipation. Aunty Says: Hello… Continue reading Aunty Virus 6th March 2018

Ray from Campoamor asks: Hi Aunty. What is the easy way to translate a webpage from Spanish to English? I seem to remember, once having an option of language near top of screen. I don’t understand the screen options of Chrome and and Firefox. I use Windows 10. Aunty Says: Hello Ray. In Google Chrome… Continue reading Aunty Virus 27th February 2018

Steve via email asks: Hi Aunty, I have had a Hotmail address for over 10 years and recently it seems to be called Outlook and I’m getting a hell of lot more dodgy looking emails which get sent to my junk box that are obvious scams and pretending to be from banks. Recently I had… Continue reading Aunty Virus 14th February 2017

Glen via email asks: Hi Aunty, I have been using Skype for years to contact my family in Canada. I have never had a problem until last week after a cursed Windows update and now Skype won’t connect. I have an HP laptop with Windows 8. Aunty Says: Hello Glen. First try the built-in Skype… Continue reading Aunty Virus 30th January 2018

Josh via email asks: Hello, I have read many times your suggestions to run Malwarebytes but when I have run the scan the number of items listed is very long and very daunting! Are there any things I should watch out for? Aunty Says: Hi Josh. Malwarebytes will find things like Spyware and Potentially Unwanted… Continue reading Aunty Virus 23rd January 2018