Thomas via email asks:

I am having problems stopping a website from popping up whenever I go on the Internet, it keeps appearing whatever I am doing and I have to shutdown Chrome to get rid of it (I have attached a picture of my screen) I have also noticed my internet has slowed down and sometimes my computer freezes even if I am just reading the news on a website.
Aunty Says:

Hello Thomas. From the screen picture you sent me it looks like you have a particularly nasty bit of spyware or virus on your computer. Make sure you have an updated copy of MalwareBytes and then do a full scan of your computer. Also check your antivirus program is up to date and do a full scan with that. The new generation of spyware and root-kit virus are extremely clever and they often stop your antispyware and antivirus programs from working which can often make them almost impossible to remove, so see how you get on and if you run into any problems then let me know.


Dawn via email asks:
Hi Aunty. I have just upgraded to a HP laptop with Windows 10 but it doesn’t have a pound sterling key!! I’m assuming that is normal for computers bought in Spain. It is only very occasionally I use the £ key and you once mentioned how to use a thing called the “character map” so I was wondering if I could switch the dollar sign that is on my keyboard.
Aunty Says:
Hi Dawn, the quick way of getting the Pound key is to hold down the ‘Alt’ key and type 0163 from you number pad (not the numbers along the top row) and I have sent you instructions on how to change the keyboard layout within Windows that will let you make use of the unused dollar key.


Mel via email asks:
Hi Aunty, I have been happily using Skype for 3 years mainly for family in the UK without any problems  but the last time I attempted to use Skype it would not connect. I have a Toshiba laptop with Windows 10. I have tried uninstalling and then reinstalling the Skype app but with same result. I tried it on my Galaxy tablet but still no joy. It does start to make a connection but then simply stops. I know Microsoft have bought Skype so have they done something that requires updating my system?
Aunty Says:
Hi Mel. If both your laptop and you tablet are having the same problems then I suspect the issue is either with your Internet provider or your Skype account. Have you tried restarting your router and maybe test Skype on your laptop via an internet cafe connection? Another thing to try is the built-in Skype call test. If you don’t see it on your Skype screen then type the word Echo into the search box and you should get the option to call the free sound/test service. Certainly make sure you have the latest version of Skype and let me know how you get on.

Any questions then email me at and I’ll see you all next week.