Norm via email asks:
Hi Aunty. Could you please explain “Aw Snap!” as it keeps appearing and I cannot get rid of it. Also thanks for the answers to other people’s problems that I find useful.
Aunty Says:
Hi Norm. The annoying “Aw, Snap!” error message is Google Chrome’s way of saying it couldn’t load a webpage but unfortunately it doesn’t really give us any clue as to why. If this is happening on numerous different sites then first check your computer for spyware plus check you have the latest version of Chrome. If this doesn’t help, or if it only seems to happen with a particular website then maybe try loading the site in “incognito mode”. Click on the three dots in the top right corner and choose “New Incognito window” which will open an odd looking Chrome window that will let you load the webpage without some of its features. If this works then let me know and I can instruct you further.

Harry via email asks:
Hi Aunty. I have a new Canon printer and I have it connected to the computer by USB cable but how can I change the connection so that it is Wi-Fi networked and also that my iPad can use it?
Aunty Says:
Hello Harry. Obviously you will need to have a printer that has Wi-Fi capabilities, and to be able to print directly from your phone (or tablet) you will need the “Air Print” app from the App Store or “Cloud Print” from the Android/Google Play Store. When you first installed and setup the printer on your computer (using the supplied DVD) numerous software apps would have been installed and one of these will include the Wi-Fi setup option. Type PRINTER SETUP into the Windows search box (bottom left) and you should see some kind of printer configuration app which will guide you through the Wi-Fi setup. (if you simply plugged the printer in and let Windows install its own basic software then most of these will likely be missing) Once setup you should first test it from the computer and then download and install the relevant app on your phone/tablet and you should be OK. Most printer manufacturers also have their own app in the app store but I haven’t tried any of them so I can’t really comment, but please let me know if you have had any success with them.

Mary via email asks:
Hi there. After a recent Windows 10 update I now get the message “cannot connect to DNS server”. My connection is showing a strong signal strength and both my husband’s laptop and Son’s iPad are fine. I have Advance System Care installed along with I0bit Malware Fighter so could these be causing problems?
Aunty Says:
Hello Mary. I would strongly suggest uninstall anything to do with Advance System Care  or IObit and install the free Malwarebytes and do a full system scan. Also do a full system scan with your chosen antivirus app as well. I think that will solve the problem but if not then there are a few simple tweaks in the “Network and Sharing Centre” but we can look into that if need be.

Well that’s all folks, email me your problems to and I will see what I can do.