Fanny via email asks:

Hello Aunty. I print a lot of emails every day but most of what I print is just simple text so could happily be black and white but most of the time a load of colour adverts are included and we seem to be using as much expensive colour ink as we are black. Is there a way to remove or disable the colour cartridge? We tried this but we get an error message “insert cartridge” and I can only print the document after I have put the colour one back in.

Aunty Says:

Hi Fanny. No you won’t be able to remove the colour cartridge without an error messages from the printer but you can set up your printer to print only in black and white or draft/economy mode. The easiest way to do this is by holding down the ‘Ctrl’ key and pressing ‘P’ just before you are ready to print.  Click the ‘properties’ button and this should display various printing options. All printers and programs are a little different, but the principles are the same.


Willy via email asks:

The email @ key on my keyboard seems to have disappeared since I had a big Windows Update install. Well it does work but it is in a different place. I have an Asus laptop with Windows 10,

Aunty Says:

Hi Willy. It’s possible that the Windows update has changed what it thinks is your keyboard to USA.  For some mad reason the DMK (Department for Mice and keyboards) decided that the (@) should be in a different place on UK, US and Spanish keyboards and the most common problem over here is when the US keyboard setting is set instead of Spanish. So click on the start button and then the cog icon. Select “Time & Language” and then “region and language” At the bottom you should see which languages you have installed and from here if you click on the “option” button you can add and remove keyboard layouts so you only have one.


Brian via email asks: Hi Aunty. I would like to back up everything on my computer in case of a crash but I’m not sure how to go about it. I have a lot of important documents and photos which I do not want to lose and would like to store them elsewhere for safety sake. I have a few books on computers but they are not particularly helpful & you can’t ask a book questions. I will be glad of any help you can give me relating to this. Also I would like to back up separately i.e. documents and photos etc.
Aunty Says:
Hello Brian. Probably the easiest way these days is to copy it all onto a USB memory stick and stash it away in a drawer somewhere safe. You can pick up a 32GB USB stick for under €15 and that will hold thousands of photos and documents. When you plug the USB stick in, it will appear as a drive letter in Windows and I simply use the mouse right click to copy and paste documents and photos from one folder to another.

Well that’ll do for another week, email your problems to and I will see what I can do.