Jack via email asks:
Hi Aunty, I have a Hyundai AT 10 tablet. My problem is that whenever I turn it on it gives me the message “unfortunately set-up wizard has stopped”. Is this something I can fix myself or will I have to take it in to a shop for repair?
Aunty Says:
Hi Jack. I think this is quite a serious Android problem and may need a factory reset which unfortunately may result in you losing all of your personal stuff. If you can still get to your settings app, you may be able to temporarily stop some apps which may fix the problem. Let me know how you get on and I can recommend where to take it for repair.

Steve via email asks:
Dear Aunty. Is there any way to recover from a Windows 10 update failure which happened without warning? I was using my HP laptop wirelessly at the time when it began the update process and I could not stop the programme running but it then displayed a warning “bios update failed” and the laptop will not boot up. The only sign of life is the caps lock keeps flashing but I cannot get any screen to display and none of the F-keys respond either.
Aunty Says:
Hi Steve. This problem can happen with Windows updates or BIOS updates and unfortunately a failed BIOS update can result in a dead computer, but try this quick fix before we get to deep into it; unplug the laptop from the mains, remove the battery and wait 10 minutes and you may be lucky. If this fails then I’m afraid it is a pretty complicated process to “flash” a new BIOS file so let me know how you get on.

 

Pat via email asks:
I hope you are able to help me. Last evening I was downloading a film when a pop-up appeared which I was unable to close. I stupidly ignored it until the film had finished downloading and I now find all my docs & photos etc are blank and I have to pay a website to unencrypted my files. Is there anything I can do to restore my files, and most importantly are my bank accounts etc now exposed? Thank you for any help you are able to give

Aunty Says:
Oh dear Pat this is not good. This kind of “ransom-ware” has taken viruses to a whole new and nasty level. Your personal files and photos have been locked/encrypted so that only the unlock code will let you get them back, and you will need to pay these robbers stupid money to get the code. If you have a backup then DO NOT try a restore as the virus will almost certainly encrypt the backup copy. This kind of infection doesn’t normally target your Internet banking etc but you don’t know what other infections you may have picked up. I strongly recommend a full scan with your antivirus program and Malwarebytes and SuperAntiSpyware. I will investigate if any of the antivirus companies have developed a cure.

 

Dennis via email asks:
Hi Aunty. I‘m getting my wife a new Acer laptop and I want to transfer all of personal stuff from my old computer before I donate it to a neighbour’s son. How do I do this so that on my old computer, no one can access my photos and documents etc, or access internet information like emails and web surfing?
Aunty Says:
Hi Dennis. Transferring your photos & docs from one computer to the other is pretty easy but it will depend on how well organised your files and folders are, and how much stuff you have. You can buy a 32GB USB flash memory stick for under €10 and use this to copy/paste everything from one machine to the other. On your old computer, right click on a folder and from the menu that pops up choose ‘copy’ and then right click on the USB stick and choose ‘paste’. The USB stick should appear after plugging it in as a new drive in My Computer or File Manager. Once you have double checked that you have everything from your old computer you should really physically destroy the hard disk in the old one as it isn’t difficult to retrieve data even after the computer has been wiped. Give Phil at eNET Computers a call on 687362844 and get some advice on the best way forward.

Any questions please email me at auntyvirus@costablancapeople.com.