Steve via email asks:
Hi Aunty, I have had a Hotmail address for over 10 years and recently it seems to be called Outlook and I’m getting a hell of lot more dodgy looking emails which get sent to my junk box that are obvious scams and pretending to be from banks. Recently I had one supposedly from The Inland Revenue offering me a tax rebate but the spelling was so awful it gave it away. I always mark them as spam and then they automatically disappear from my inbox but recently I’m getting concerned that these scammers seem to have more and more of my private personal information so what happens to the emails?  Does my email or Internet provider report them? because as they automatically go into my junk inbox I can’t see any way of forward them to the banks etc to alert them as to what is going on.
Aunty Says:
I’m not sure how Hotmail (Microsoft) deal with their customers’ spam problems Steve but I’m sure there is a setting somewhere that will help you flag and report any particularly nasty emails as spam. In Gmail there is a “report spam” option that will alert Google and hopefully they follow it up and do something about it. Policing this kind of thing is a nightmare but there was a legal case recently where a UK company was heavily fined for spamming and abusing people’s private and personal information, but outside of the EU and USA nobody seems to care that much.

Wayne via email asks:
Dear Aunty, I was just wondering what the difference is between a USB2 & USB3 and if I need to replace any of my old USB devices (mouse, Webcam, memory stick etc) when I but a new laptop. Thanks for your help in the past.
Aunty Says:
The main difference with the new USB-3 connection is the transfer speed as it can read and write nearly twice as fast as USB-2, which is particularly noticeable when copying between your computer and a USB stick or external hard drive. USB-3 can also chuck out more power than USB-2 which will mean charging things will be quicker and should create a new generation of USB gadgets. One of the design requirements of the new USB technology was that it is backwardly compatible with USB-2, so for the while you should be able to use either USB-2 or USB-3 devices in any USB port.

Brian via email asks:
Hi Aunty. I would like to back up everything on my computer in case of a crash but I’m not sure how to go about it. I have a lot of important documents and photos which I do not want to lose and would like to store them elsewhere for safety sake. I have a few books on computers but they are not particularly helpful & you can’t ask a book questions. I will be glad of any help you can give me relating to this. Also I would like to back up separately i.e. documents and photos etc.
Aunty Says:
Hello Brian. Probably the easiest way these days is to copy it all onto a USB memory stick and stash it away in a drawer somewhere safe. You can pick up a 32GB USB stick for under €15 and that will hold thousands of photos and documents. When you plug the USB stick in, it will appear as a drive letter in Windows and I simply use the mouse right click to copy and paste documents and photos from one folder to another.

That’s all for this week, email me your problems to and I will see what I can do.