Bill via email asks:
Hi Aunty. I have a new Toshiba laptop with Windows 10 and I have managed to install the new Skype without any problems but every now and then I have a issue trying to make a call to the UK. I downloaded Skype from the proper Skype site and I can sign in OK with my username & password. The  call-back test thing works but frustratingly this is as far as it goes as I cannot see where I can select the Skype names that I want to call
Aunty Says:
Hi Bill. You should see all of your contacts either under the contact menu option and/or from the “contact” & “recent” headings on the left. With the latest version of Skype you can simply type in people’s details in the search box on the top left, or better still type on their email address and pick the most likely match and send a request. Once they have accepted they will then appear in your contact list. I usually try find their email address first as this is guaranteed to be 100% unique.

Paul via email asks:
Hi Aunty, When I try to some websites sites, it informs me it “cannot establish a secure connection” which is ok but it doesn’t give me option of allowing access, I’ve tried searching for a solution but all answers seem to concern blocking rather than allowing, hope you can help with this problem as you have in the past, tanks in anticipation.
Aunty says:
Hi Paul. The most common cause for this kind of error message is that the date/time on your computer is out. The security check between your tablet and some websites relies on a “certificate” being passed back & forth to verify that the website is genuine, kind of like showing some kind of ID. If the date is out on your laptop or tablet then this will invalidate the certificate. Of course it could be a plethora of other problems so let me know how you get on.

Liam via email asks:
Dear Aunty, please can you recommend what free Security Software I need to install on my new Windows 10 Lenovo Laptop as there are so many of them to choose from? I use my laptop for banking, emails and browsing the internet.
Aunty Says:
Hi Liam I still highly recommend SuperAntiSpyware and/or Malwarebytes and use the built in Windows Defender that comes pre-installed with Window 10.

Well that’s all for this week. Email me at and I will see what I can do to help you out.