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Aunty Virus - free computer help and advice

  • Aunty Virus 24th May

    Victor via email asks:
    Hi Aunty, could you please tell me how to remove AVG from my computer? I'm fed up with it popping up every time I start my laptop or when I go on the internet.  I have upgraded to Windows 10 and installed the new Windows Defender and Malwarebytes and I am told this is enough security.
    Aunty Says:
    Those should be enough Victor. You can remove AVG from ‘Control Panel’ ‘programs and features’ (type control panel into the search box) but if you´ve tried this and it still pops up then maybe try AVG’s very own removal tool which you will find by typing AVG REMOVER into Google.

    Michael via email asks:
    Hi Aunty. I have gone over to Windows 10 and my Google translator has stopped working! The translation in progress just keeps spinning and nothing happens, any help would be greatly appreciated.
    Aunty Says:
    Hello Michael. I will need to know what browser you are using to be 100% sure (Chrome or Firefox etc) but I have always accessed the Google Translator via the Google website which seems to work OK regardless of which browser you are using.

    Marco via email asks:
    Hi Aunty, I am having a seriously annoying problem with my laptop. It shuts down for no apparent reason and I have to restart it again with the on/off button and it will often launch a repair which can take forever to finish. Can you advise me as although it is a 6 year old Dell I am very attached to it?
    Aunty Says:
    Normally Marco when a laptop consistently switches off this is a sure sign it is overheating and will likely get worse as the summer comes. Blowing any dust & fluff from the air vents underneath and around the sides will help, and also propping the laptop up slightly so cool air can flow underneath will often improve things. If your problem happens randomly then maybe also check you don’t have a loose connection where the power charger is plugged in. Keep me posted.

    Graham from Newcastle asks:
    Hello Aunty, I have a Dell laptop with Windows 8 for years and just use it for emails, skype and flights etc. but I am recently getting a message that my trial version of my McAfee security program has expired. I don’t ever recall signing up for a free (or any) trial and I don’t think I should have to pay for something I didn’t ask for but I will if I have to. Should I trust this and pay over the internet or keep ignoring it? And what is the best simple alternative?
    Aunty Says:
    I wouldn’t bother Graham. The free trial from MacAfee was likely either pre-installed on your laptop or installed when you did an Adobe Reader or Flash Player update/install. The question of what is the best antivirus/security program is constantly changing but Windows 8 and 10 both come with Windows Defender built in, which coupled with the free Malwarebytes, should give you adequate protection. No amount of security programs will guarantee you 100% protection but as long as you use a bit of common sense and you’re careful as to what websites & links you are accessing you should be fine.

    Email me your questions to and I will see you all next week

  • Aunty Virus 17th May

    Mark via email asks:
    Hello Aunty. I travel back to the UK quite often and was recently over there using my son’s BT fibre optic internet but when I used my iPlayer to watch some movies it told me that it was unable to play the film as I was not in the UK. I have been doing exactly the same for 2 years but this has never happened. It is an HP Pavilion with Windows 7.
    Aunty Says:
    Hello Mark. It’s possible that the iPlayer app or website is checking your location or regional settings, and because they are set to Spain it is assuming you are in Spain. The next time you are over there go to “Control Panel” and under the “Region and Language” setting you can change your location to the UK.

    Sue via email asks:
    Hello Aunty. My 5 year old Sony laptop has started to show a blinking green light on the front which is by a battery symbol. It occasionally changes to an orange light, and when it does I get a warning flash up that the battery is critical and to plug into the mains supply. I only ever have it plugged in to the wall and switch it off and unplug it at night but I am worried that I may damage the laptop. Please can you advise what I should do?
    Aunty Says:
    Hi Sue. It’s probably time for a new battery, but as you are running your laptop only from the mains then you may as well take your battery out. If you flip your laptop over you should see a spring loaded catch and probably a similar lock that you simply slide and lift the battery out.

    Simon via email asks:
    Dear Aunty, I recently upgraded my tower for a new Windows 10 laptop which has been fine for downloading films and music which is all I use it for. The only problem that I am having is that I have already filled it up very quickly (the hard disk is 320GB) so is it easy enough to add another one or upgrade the hard drive that is in there?
    Aunty Says:
    You won’t be able to add another disk Simon, and although you could in theory replace the existing one, there will be a huge amount of work reinstalling Windows/programs and transferring all your data. You may find using a USB3 external hard disk easier (and cheaper) and you won’t need a geek to fit it. You can pick a 1TB one up for under €50 which you simply plug into a spare USB3 port (USB sockets are blue and faster) and it will simply appear as a new drive letter where you should move all of your films.

    That’s all for this week, any questions you can email me at and I’ll see you all next week.

  • Aunty Virus 10th May

    A quick reminder/disclaimer folks; I do not write or contribute to the article in the Round Town News. My correct email address is


    John via email asks:
    Hello Aunty, since I had my laptop upgraded to Windows 10 I have had a strange startup problem. When startup is done I have no internet connection and I find that doing a restart fixes the problem. What do you think could be the cause?
    Aunty Says:
    Hi John. This was a big problem with Windows 8, but the upgrade to 10 usually sorts it out. You may be lucky and find that manually initiating the Windows Update process fixes this so click on the “Start” icon and go to “Settings” and click on the “Updates & Security option”. You may see that there are already some updates waiting to install or click on the “Check for updates” button. The other thing to try is to check you have the correct drivers for your Wi-Fi card which you can download from the support/downloads page on your laptop manufacturer’s website.


    Liam from Torrevieja asks:
    Hello Aunty. I purchased a Vodafone USB dongle that I pay as an addition to my mobile phone contract and I use it mostly when we go caravanning around Spain. For the last 10 days our internet has become so slow it is unusable and my daughter’s Samsung phone is also bad. Everything works fine if we connect in a cafe on their WiFi so how can one work but the other doesn’t?
    Aunty Says:
    Hello Liam. Most likely you have exceeded your monthly download quota which will temporarily throttle your download speed to a mere trickle. This could also be caused by poor signal strength of Vodafone’s 4G coverage, but if you've tried it in numerous locations then I would imagine it is your quota.


    Sue via email asks:
    Hi Aunty, I use Google Chrome for browsing and for my gmail emails but last week it has changed to Spanish and I although I can struggle through with most things, my spell checker is always alerting me and sometimes changing English words to Spanish words. Can you please tell me if I can force it back to English?
    Aunty Says:
    Hello Sue. Probably the easiest way is to use rather than .com or .es as this will force the UK English version, and Gmail and most search results will then be the UK ones. Windows and Chrome checks your location and then chooses what language you need, and as .com sites are global this will cause this kind of problem.


    Alan via email asks:
    Hi Aunty. Following an update to Windows 10 some of my icons failed to work correctly.
    For example, my Windows Start icon would not respond to a normal mouse click, but would give me a menu from a right click, likewise the speaker and Wi-Fi control icons would do nothing with a left mouse click but would pop up a small menu following a right click. I did a restore back to April 24 and things came back to normal. If it happens again, how can I access the list of available Wi-Fi networks that I would normally see from a click on the Wi-Fi icon in the bottom right corner?
    Aunty Says:
    This could be a software/driver issue with your mouse or touchpad Alan, but there was a known problem very similar to this that Microsoft have been aware of and have recently released an update to fix it. Can you try a USB mouse just to eliminate whether this is a mouse/touchpad problem and maybe try the manual update solution that I suggested to John.


    Email me your questions to and I will see you all next week

  • Aunty Virus 3rd May

    Patrick via email asks:
    Hello Aunty. I have just had my Windows Vista upgraded to Windows 10 but now when I have an incoming message I cannot for the life of me work out how to print it. I can’t find any button or icon that says “print” and I got so frustrated that I resorted to writing an old pen and stamp style letter that, if I ever find a post box, I imagine will take 3 weeks to get to my brother in Ireland. It is not as easy to use as the last system I had.
    Aunty Says:
    Hello Patrick. I’m not 100% sure what kind of message you are trying to print but I imagine you are using the horrible email app that comes with Windows 8 and 10. Try holding down the ‘Ctrl’ key whilst pressing the ‘P’ key which normally brings up the print function with most apps in all versions of Windows. I can see from your email address that you are using Yahoo mail so maybe try accessing your email via and see if that looks more familiar. There’s a post box out the front of Carrefour if that fails.

    Lisa via email asks:
    I have a new laptop running Windows 10 which came with the trial Microsoft 365 Office app pre-installed. Annoyingly this is now warning me that it will expire in 7 days and I don’t want to pay the extortionate price that Microsoft are asking for Office. I use Word every day and have tried the free LibreOffice but it’s way too complicated for what I want to do. Is there any other program that you know of?
    Aunty Says:
    Hi Lisa. There is a basic app bundled with Windows called Wordpad which pretty much does everything that most of us require, plus it is laid out very similar to Microsoft Word. Click in the search field (bottom left corner down by the start icon) and type Wordpad and then double click on the top one in the list that pops up.

    David and Beverly ask:
    Hello Aunty. I have an HP ProBook running Windows 7 and I use Internet Explorer 11 (IE) but I have never been able to play videos on some news websites, the Daily Mail for example, but other sites such as The Independent play fine, as do videos on YouTube. Now however I cannot get any video to play using IE, instead I just get “could not install media” messages. The problem seems exclusive to IE as other browsers such as Chrome seem to play videos without any problem. I have reset all settings to the default, I have reinstalled the latest IE but I’ve avoided uninstalling IE as I have lots of bookmarks which is the main reason I have stuck with it. I have reinstalled Flash, Java etc and I run Avast for security. I also use Malwarebytes and Advanced System Care regularly as clean up tools.
    Aunty Says:
    Hello David and Beverly. Wow you have pretty much covered every angle there so I’m going to suggest you simply stick with Google Chrome instead of IE and use the “Import bookmarks and settings” option to bring in your favourites and passwords etc from IE and/or Firefox. I would strongly recommend uninstalling Advance System Care (and any other apps you find from iOBit) as I have seen an alarming amount of computers riddled and crippled by this dodgy software.

    Email me your questions to and I will see you all next week


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