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Aunty Virus - free computer help and advice

  • Aunty Virus 28th August 2014

    Alan via email asks:
    Hi Aunty. I recently upgraded my Windows 8 to 8.1 but since then I have had a number of issues, the worst being unable to open Windows Live Mail. A large display comes up with a message “Auth Wnd Class entry point not found MSVCP.dll” and the message will only close if shut down system. Could you help me please?
    Aunty Says:
    Hello Alan. I think this message is popping up because the new Windows 8.1 update is not compatible with the older version of Windows Essentials, which includes Live Mail. Go to and type “live” into the search box and then follow the link to the Live Essential download. After it has downloaded and run you should get a Repair option and this should do the trick. Let me know how you get on.

    Andy via email asks:
    Hi Aunty. Can you advise me please on how to get Windows defender up and running on my Windows 8.1 HP laptop? Every time I try I get a message that this application is turned off.  I then follow the online instructions to try and turn it on but cannot actually get it to do so. I am already using AVG and Super anti-Spyware. Could this be preventing me from using Defender?  And do you think that Defender would be an advantage over the other two programmes? Would appreciate any advice you can give me.
    Aunty Says:
    Hi Andy. Yes AVG will be stopping Windows Defender from running, and I personally would uninstall AVG via Control Panel and use Microsoft’s Defender as your anti virus program. I don’t think there is much to distinguish between SuperAntiSpyware and Malwarebytes but you should also have one of these alongside Defender and keep it updated and do a weekly scan.
    Ken via email asks:
    Hello Aunty. I can't convert videos in Torrents in any other format than MP4, as all the other formats just scramble/break into bits. Can you solve this problem in idiot form for us?
    Aunty Says:
    Hi Ken. This is a huge and complicated subject so I will just give you a few pointers and maybe you can follow it up with a bit of Google research. When you download films from Bit Torrent websites such as Piratebay, Kickasstorrents or Torrentz, you first need to look at what video format the film has been uploaded as. The most common ones you tend to see are MP4, AVI, DivX, Xvid and MKV and I tend to stick to AVI or DivX because I can simply copy them to a USB stick and they will play on my TV. If they don’t play properly I will simply download a different torrent. If you are watching the videos on your computer and you are experiencing picture or sound problems then you may want to try the latest VLC Player from as this free app seems to play most formats.

    That’s it for this week, email me with your questions and problems at and I will see what I can do.
  • Aunty Virus 21st October 2014

    Carol via Facebook asks:
    What anti virus and malware project would you recommend please? My computer has quite a few threats according to 2 or 3 free downloads that I have tried but all say different things. Your guidance would be much appreciated.
    Aunty Says:
    Hi Carol. I use the free MSE (Microsoft Security Essentials) on my Windows7 & Vista machines which seems to do a fine job protecting me from virus and trojans. I also use the free edition of Malwarebytes for spyware, and I update and scan weekly with both. On my Windows 8 machine I have Windows Defender (the new name for MSE) which comes built into Win8 plus I use the same free Malwarebytes. Be careful with warnings and alerts from some of the other security apps as there is a plague of bogus programs that try and trick you into downloading and paying for something that you do not need. If in doubt drop me a line.
    Martin via email asks:
    Hi Aunty. I have just read your item on the new Zone Alarm Antivirus and it reminded me that in the last couple of days I have regularly been getting a message 'Policia Atencion' coming up (screen print copy attached) and it will only get removed using Task Manager. Each time it appears it is from a different website. Any ideas on what is it and more importantly, how do I get rid of it?
    Aunty Says:
    Hi Martin. This nasty bit of work has been doing the rounds for a few years and has appeared in many different forms. Originally it professed to be from the FBI and warned the unsuspecting user that illegal copyright or porn activity had been detected on the computer, but if they paid $100 they would get off with just a warning. The virus writers then adapted it to include the Metropolitan Police, Interpol and Guardia Civil. It is a very scary and authentic looking popup and I know plenty of folk who have paid the fee even though they have not been misbehaving. It is a really tricky virus to remove completely so maybe give it a go with your favourite antivirus program and Malwarebytes and if this fails then give one of the guys at eNET Computers a call as I know they have dealt with this one.
    Ian via email asks:
    Hi Aunty. Yesterday I lost all wireless contact, is it possible to download a driver for my Toshiba laptop or is this too risky for a novice?
    Aunty Says:
    Hi Ian. If you are 100% sure the problem is with your computer’s wifi adaptor then downloading the correct driver for your machine may fix the problem, it can be a bit tricky but if it’s not working then installing the latest driver can’t make it any worse. You will need to find the exact model number of your laptop (usually on a sticker underneath) and enter it on the support section of the Toshiba website. To make things unnecessarily difficult, the exact same model of laptop could have a different brand of wifi adaptor so you may need to try a few until you get a result.

    Well that’s all for this week. Email me at and I will see what I can do.
  • Aunty Virus 4th October 2014

    Steve via email asks:
    Hi Aunty. I have a very good spec laptop but unfortunately I bought it just before Windows Vista was replaced with Windows7. I do not want Windows8 as I have used it on a friend’s laptop and I simply cannot find my way around it. I have been quoted for an upgrade to Windows7 but at the same time was advised to hang on for the new Windows 9. On Monday I was just about to drop my laptop off with the engineer but was advised by a friend in the US to hold on and that Windows 9 will not be released and instead Microsoft will go straight to Windows 10. What or who should I believe? I don’t want to go through the hassle (and cost) of upgrading my Vista only to be told “Oh dear, you should’ve hung on.....” Thanks in advance.
    Aunty Says:
    Hi Steve. This is Microsoft we are talking about so who knows what will happen? I personally think Microsoft will skip Win9 and go straight to Win10 around the first quarter of 2015. I have a test Beta copy of Windows 10 which I have just installed but I can’t really say much about it yet. It definitely seems fast, and is much easier to use than Win8, but the best thing I have seen so far is the old Vista/Win7 style ‘start’ button is back! Why it was ever left out from Win8 will always puzzle me.


    Brian via email asks:
    Hi Aunty and thank you for all your help. One question - following your answer re: Adobe, when I went to install Adobe it said I must close Skype and yahoo messenger, how do I actually close these programmes please?
    Aunty Says:
    Hello Brian. Skype and Yahoo messenger should have a small icon in the bottom right corner of your screen which you can normally control with a right click of the mouse.


    Frank via email asks:
    Hi Aunty. Mine is a minor problem, but an annoying one.  I use an HP Deskjet 1050 printer, and when I use it to print colour photos from my computer (Windows XP), the ink tends to stay "wet" for several days on the printed copy.  This is more noticeable with the black content, but all the colours are far from touchable.  The ink cartridges are HP ones, and recently installed, and I have tried printing on various grades of photographic paper of top quality (Satin, Gloss etc) but always with the same result. Any suggestions would be appreciated.
    Aunty Says:
    Hi Frank. I can only think that the paper you have tried so far isn’t compatible with your printer/ink. Have you tried HP’s own ‘Advance photo’ paper? I do recall having some terrible smudging problem with my Epson printer and it turned out that I was putting the photo paper in the wrong side up!

    Well that’s all for this week. Email me at and I will do my best to get you sorted out.


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