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Aunty Virus - free computer help and advice

  • Aunty Virus 25th April

    Fran via email asks:
    Hi Aunty. How can I test the speed of my ADSL line? I bought a TV box that uses the internet but it wouldn’t work properly because my service with Eurona was so poor. I have changed back to Movistar who have apparently quadrupled my speed to 8Mb but I’m not convinced my internet is that much faster and I don’t really know what to look for.
    Aunty Says:
    I use Fran. Try it over a few days and at different times to get a good average. Click on the ‘Start Test’ button and if you would like me to have a look then the “Share” button and copy the results into an email. I used to be with Eurona but they were hopeless so I changed to Vodafone and I am getting upwards of 28Mb.

    Elizabeth via email asks:
    My brother is and my friend is but when I try to email my brother my friend’s email address comes up so I cannot contact my brother. Please can you help?
    Aunty Says:
    This is very strange Elizabeth as the names you sent me are totally different. Can you explain this a bit more, i.e when you type your brother’s name into the "to" field does hotmail change the email address to your friend’s automatically? Are you accessing your email via webmail (on the hotmail website) or are you using an email client app such as Outlook or Windows Live Mail? Maybe try removing and re-adding both names into your contacts address book.

    Ray via email asks:
    Hello Aunty. When I am using my yahoo email, adverts keep appearing. When this happens it stops the words I am typing from appearing, is there any way that I can stop these ads as they are so annoying. I am using Windows 10.
    Aunty Says:
    Hello Ray. I swear by Adblock which you can get from It is “pay what you like” which is basically free if you don’t feel like paying for it. You should also give your machine a full scan with Malwarebytes and your favourite antivirus program.

    Tony from Villa Martin asks:
    Hello Aunty. I was watching Liverpool pummel Everton on a free sports channel and I stupidly clicked on a pop-up that told me I needed to update my Flash Player which I think has downloaded some kind of virus as my computer has become very slow. I have run AVG and CCleaner and AVG picks up something called Delta Search which it quarantines and confirms that Delta had been removed but when I look in Control Panel, Add and Remove Programs it is still there and when I try to uninstall it, it will not allow me to do so. I am still running Vista on an HP.
    Aunty Says:
    A full scan with Malwarebytes should get rid of this bit of spyware Tony, but if you still have problems uninstalling it then try running the Malwarebytes scan with Windows started in safe mode (tap the F8 key before Windows starts) and whilst still in safe mode try the uninstall process again. You really do need to think about upgrading your system from Windows Vista as it is slowly being phased out by Microsoft and is gradually becoming unsecure.


    Any questions you can email me at and I’ll see you all next week.

  • Aunty Virus 11th April

    Rose from Jacarrilla asks:
    Dear Aunty.  A few months ago you explained how to remove Spanish adverts from the internet explorer pages. I did not think I would need it but in the last two weeks it has been annoying, can you help? I think that it was caused when I had a problem and took it to some cowboy to fix my computer and they changed Win 8.1 back to 8.0 which I could have done myself.
    Aunty Says:
    Hi Rose. The two main things you need to do is to scan your computer with an updated version of the free Malwarebytes and download and install a free plugin called Adblock Plus, both of which you can get from Maybe the cowboy simply restored your computer back to your earlier Windows version which probably wasn’t enough to fix an issue like this.
    Gwen and Tony from San Miguel de Salinas ask:
    We have recently bought a new computer with windows 10 installed, our problem is that we have an Epson 215 Wi-Fi printer and when trying to print we keep getting printer "offline" we have tried everything that is available but no joy.
    Aunty Says:
    Hello G&T. Wi-Fi printing is still a bit hit and miss but I’ve found the best way to get things working is to download the latest software for your printer from the support section of the Epson website and run the installation wizard. Make sure the printer is switched on and that the Wi-Fi light is on and you should be OK. Let me know how you get on.

    John from Benidorm asks:
    I have used Internet Explorer without problems for years. I also have Google Chrome installed but use it rarely, and over the past week a problem has arisen. When I try to connect to Banco Santander the process starts but then after a few seconds everything stops and the computer locks and it simply will not respond to touchpad, mouse or keyboard. The only option is to hold down the power button to close down. I have tried accessing Santander through my favourites link and also by typing in the website address with the same result. IE works OK with other websites and if I use Google Chrome the Santander site opens correctly. I have another laptop and I can access Santander via IE from that without problems.
    I prefer to use IE so any suggestions?
    Aunty Says:
    Hi John. Unfortunately this could be any number of things but most likely a rogue plugin/add-on, or possibly spyware or virus. Check your laptop is squeaky clean and then get the latest IE from the Microsoft website. Also disable any add-ons via the “tools” option in IE and see how you get on.
    Steve via email asks:
    Hello Aunty. After reading your column, and acting on some of the tips you have revealed over the years, which some I find are very useful, I am stuck! Somehow I downloaded the " virus and it has taken over my browsers (IE and Google) and makes life difficult. I have tried for the last three days to get rid of it and it has defied all my efforts so far. I have both anti malware and spybot and run them both repeatedly to no avail. I have tried scanning with Avast but again to no avail. They all come up with “no malware present” I am appealing to your expertise as to how best to tackle this particular virus.
    Aunty Says:
    This is a particularly nasty browser hijacker Steve and somewhat troublesome to get rid of. Try the free Adwcleaner from which has got me out of many a sticky situation. Once installed click on the “Scan” button and once finished click on the “Clean” button. There are places that search.mpc can hide that are beyond the reach of any cleaning apps, so try Adwcleaner and let me know how it goes.


    Email me your questions to and I’ll see what I can do.

  • Aunty Virus 4th April

    Steve via email asks:
    Hello Aunty. I keep getting emails with my own email address, like I am sending myself an email. Someone has got my email access from somewhere so can I block this person? I use F-secure antivirus and Malawarebytes and they both say my machine is clean.
    Aunty Says:
    Hello Steve. Not a lot you can do about this I’m afraid but it’s not as bad as you may think. The way that these spammers operate is to simply edit 1000s of junk emails with the same email address for the receiver and the sender. This supposedly adds some kind of credibility to the origin of the email and hopefully tricks you into opening it, unfortunately an easy and common method known as “spoofing”.  Certainly no harm in changing your email password just to be 100% sure that someone isn’t logging in as you.

    Dave from La Mata asks:
    Hi Aunty. Is there a way to secure a memory stick, as when I travel I keep my info on one? The only option I can see is to encrypt every file. Thanks in anticipation of your normal rescue.
    Aunty Says:
    Hi Dave. There is a freebee app called “Rohos Mini Drive”  that is good for up to an 8GB USB drive and I’m pretty sure it’s one of the only free ones that will then work no matter what computer you plug your stick into.  Probably an easier option (though it will depend on the type of files you want to protect) would be to password protect certain documents as you save them. In Word there is a “Save As” option and a small “Tools” drop down (next to the Save button) and here you select “General Options” and add a password. In theory you could easily create one large Word or XL document with text, photos and PDF files inserted. Whatever option you choose you totally, utterly and absolutely must make a note of the password you use, as encryption apps are all using AES 256 bit encryption which is impenetrable without the password.  

    Meri via email asks:
    Hi Aunty. Can you tell me please how to delete an old file which is no longer needed? Thanks.
    Aunty Says:
    Hi Meri. I simply click once on the file and hit the Del key (Supr on a Spanish keyboard). You can also use a right mouse click which will give you a few more options but remember it will still be in your Recycle Bin so remember to clear that out as well.

    Lisa via email asks:
    Hi Aunty, I am thinking of buying a new laptop from Amazon Spain which will come with Windows 10 in Spanish. Is it possible (and easy enough) to change the language from Spanish to English? My Spanish is OK but probably not quite good enough to navigate around a new version of Windows.
    Aunty Says:
    It is indeed Lisa. Click on the Start icon and go to “Settings” then “Time & Language” and select “Region & language”. Click “Add a language” on the right and choose English UK. You may need to wait a short while whilst Windows downloads the language pack and then you will see the option to set it as your default display language.

    That’s all for this week, any questions you can email me at and I’ll see you all next week.


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