Torrevieja - Orihuela Costa - Guardamar
966 289 442 - 687 362 844
How do I?
Aunty Virus - free computer help and advice
Aunty Virus 23rd December
Mike via email asks:
Hi Aunty. My problem is that I have just bought a new Dell laptop with windows 8.1. My old Dell laptop used Vista and I have been trying to transfer my files via a USB stick and an external hard drive but although I can see the files, when I try to open them the a box appears saying “enter network credentials” any suggestions would be much appreciated.
Hi Mike. I know this may sound odd, but have you checked the date and time of your laptop? I remember seeing this problem a few times when Windows 8 first came out and it was resolved by resetting the date and time. Right click on the clock in the bottom right corner.
Rod from Catral asks:
Hi Aunty. My computer is not very well and I have had a blue screen pop up a few times which I know is bad news and if I turn it off it is difficult to restart. I am keeping it on all the time at present and it is working fine. Maybe I need a new one so my question is how complicated is it to transfer the info from one computer to another and how much will I lose as there is a huge amount of important information on this one especially my e-mail lists and documents.
Hello Rod. Any photos or documents that you have should be fairly easy to transfer using a USB pendrive. A
one will cost around
€10 from Amazon
. Email transfer will depend on how you have your email setup. If you use Gmail, Hotmail etc. through your browser (Chrome, IE or Firefox) then you emails will all be stored on your email provider´s server so you won´t need to do anything. If however your are using an email program such as Outlook or Thunderbird then you will need to backup and transfer the email and contacts using the built in app´s transfer option. If you get stuck or are unsure how to go about this then maybe give Phil at eNET Computers a call on 687 362 844.
Robin via email asks:
Dear Aunty. I recently changed my PC to a Windows 7 model with a USB 2.0 port but no Firewire connector. The model that was scrapped had XP and a USB1.0 and Firewire port. I run Pinnacle Studio but have now found that I can no longer download my Sony MiniDV tapes. The new PC does not accept the Sony driver and Picture Package software supplied with the camcorder (incompatibility issues). I have spent an entire week trying to download through an old laptop, again, with no firewire port and I am now at my wits end. What can I do to remedy the situation (at reasonable cost)?
Hello Robin. You can buy a
USB Firewire converter from Amazon
and Pinnacle are probably the industry leaders in this kind of thing. I suspect a basic USB to Firewire cable won´t do the trick, however a converter has built in circuitry that actually converts the (very different) Firewire to USB.
That´s all for this week. Have a lovely Christmas and I will see you all next issue.
Aunty Virus 15th December
Paul via email asks:
Hi, can you help me? I would like a 4G pay as you go Internet dongle for my laptop. Can you recommend a provider and are they any good?
Hi Paul I’ve not had much experience with the new 4G dongles so I can’t really recommend any particular service provider. I myself am on Vodafone and occasionally use my tablet for 4G internet and it is exceptionally fast and coverage is pretty good around the Costa Blanca. All the main mobile phone companies now offer a PAYG package but the only advice I can give you is to buy one from a provider that has a strong signal in your area (like you would with a mobile phone) but you really won’t know how well it works until you get it home and plug it in.
Sally via email asks:
Hello Aunty. I stupidly clicked on an option to update my Flash Player and downloaded a virus called Delta Search. I have run AVG, and CCleaner and AVG picked up the infection and I quarantined the problem and it confirmed that Delta had been removed. However if I look in add/remove programs it is still there and when I try to uninstall it, it will not allow me to do so. I am still running XP.
Hello Sally. Malwarebytes will get rid of this annoying bit of spyware but if it still shows up in your programs list and you still have problems uninstalling it then try running the Malwarebytes scan with Windows started in safe mode (F8 before Windows starts) and then run the uninstall again in safe mode. You really do need to think about upgrading your system from Windows XP Sally so maybe give Phil at eNET Computers a call for some advice.
Mike via email asks:
Dear Aunty. I have a new Acer laptop running Windows 8.1 and although I managed to install Skype without too many tears I am having problems trying to make calls. I have installed Skype from the proper website and have got as far as logging in with my Skype name & password and I can also make the test call and watch the demo video which shows how easy it is to make a call. Unfortunately this is about as far as I can go and I cannot see where I can enter the Skype names that I want to call
Hi Mike. With the latest version simply type in their details in the search box on the top left and if you know their exact name then their Skype details should pop up. If you are not sure then you can then search for the most likely match and send a request. Once they have accepted they will then appear in your contact list. I usually try with an email address as this is guaranteed to be unique. Obviously you will need to know their email or Skype name address they used to set their Skype account up.
Well that’s all for this week. Email me at
and I will see what I can do to help you out.
Aunty Virus 9th December
Les via email asks:
Good day Aunty, I have quite a lot of quarantined items by Malawarebytes and I was told that I should get rid of them as they can still damage my computer, is it safe to leave them as they are or should I permanently delete them?
Hi Les. Malwarebytes will try and safely quarantine anything that it decides is potentially harmful to your computer and anything locked away in the quarantine folder is safe and out of harms way, but very rarely you may want to restore something that you decide is not actually harmful (a ‘false positive’ as it’s sometimes known). A good practice is to remove anything from quarantine after a month which will permanently delete it from your computer and keep the quarantine folder clear.
Jan via email asks:
I am having problems with a shopping webpage from popping up every time I go on the Internet. It pops up regardless of what I am doing and I have to close Firefox and sometimes restart Windows to get rid of it. I have also noticed my internet is a lot slower on my laptop but has not been affected on my wife’s. The last few days my laptop actually freezes and I am assuming this is part of the same problem. I hope you can help.
It looks like you have picked up some very nasty spyware Jan, or possibly something known as a root-kit virus. Make sure you have an updated copy of MalwareBytes and then do a full scan of your laptop. Also check your antivirus program is up to date and also do a full scan with that. Root-kit virus are notoriously clever and they can often interfere with your antispyware and antivirus programs which can make them especially difficult to eradicate so see how you get on. If you run into any problems then give Phil at OK Computers a call on
687 362 844
as they deal with this kind of thing on a regular basis.
Alice via email asks:
Hi Aunty. I have just upgraded to a Lenovo laptop with Win 8.1 but it doesn’t have a pound sterling key, I’m assuming that is normal for computers bought over here. It is only very occasionally I need it and I was once shown how to use something called the “character map” but I was wondering if I could use one of the dollar signs that are on my key board.
Hello Alice. A quick way of getting the Pound key is to hold down the ‘Alt’ key and type 0163 from you number pad (not the numbers along the top row) and I have sent you instructions on how to change the keyboard layout within Win 8 that will let you make use of the unused dollar key.
Well that’s it for another week, email me with your problems at
and I will see what I can do.
Aunty Virus 2nd December 2014
George via email asks:
Hello Aunty. When I have an incoming message on the screen how do I set about printing it? I can see nothing labelled PRINT. I tried to do one the other day but got bogged down and had to give up. It is not as friendly as the last system I had.
Hello George. I’m not 100% sure what kind of message you are trying to print but holding down the Ctrl key and pressing the ‘P’ key will normally bring up the print function within all versions of Windows. Try it and let me know how you get on.
Robert via email asks:
Our wireless system was installed by Movistar last year and I have repeatedly asked them to change the WiFi code so I can make my internet secure as I am convinced my nosey neighbours have access to my system. Movistar say they do not know what the code is and we have to put it in ourselves, but how do we do this? Any help will be fantastic.
Hi Robert. To change this you will need to login to the router’s control panel page which can be a little daunting but take your time and you should be fine, following is a very simplified version but it should be enough to get you sorted. You first need to login to the router by typing 192.168.1.1 in the address bar at the top of Firefox/Chrome or IE (where you would normally see the http://.....) This should bring up a login box and on Movistar routers the username and password should be ‘admin’ and ‘admin’. You will need to browse through the menu options until you see an entry for WLAN or Wireless Security and it is here you can change the security passcode. Use WPA2 as it is far more secure than WEP and don’t forget to save these changes and reboot the router.
Graham via email asks:
Good morning Aunty, many thanks for your past assistance but unfortunately I have to call on your services once again. I have Malwarebytes and Avast installed and run a scan almost daily, but my laptop has become infected with the “istart. Websearches” virus which takes control when I use Google or MSN. When I tried to delete the program under the Control Panel, it removed it but it continues to infect. Malwarebytes identified it as a threat and quarantined it, but it still persists. I should mention that I am now getting messages from Google asking me to copy “wobbly writing” as they are getting unusual traffic.
Hello Graham. The “wobbly writing” you refer to is a bit worrying. It is known as “Captcha” and is a security method frequently used by websites to prove that you are human. You have to type in a word (or sometimes a sequence of numbers) that you read from an image which is something an automated spamming system cannot do. I think for Goolge’s Gmail to trigger this there may well be a serious problem with your account. You should change your Gmail password to something 8 characters long and include a number, an uppercase letter and an unusual character in there. The istart.webssearches spyware is really tricky to remove completely as it buries itself in a few different places so I would recommend talking to a qualified computer techy. Give Phil at eNET Computers a call on 687 3627 844 and arrange a health check.
That’s it for this week, email me with your questions and problems at
and I will see what I can do.
Get Aunty Virus delivered straight to your inbox. Enter your email address in the box below and click on subscribe