Barry from San Luis asks:I recently bought an Asus laptop with Windows 10 from Carrefour and although I’ve managed to convert it to display in English I cannot seem to get the @ key to work, it seems to be in the wrong place!Aunty Says:Bit fiddly this one Barry but if you take your time you should be OK. The @ key or ‘at sign’ is in a different place on UK, US and Spanish keyboards and you most likely have the UK keyboard driver loaded instead of the Spanish one. Click the start button and type “language”. This will bring up the Control Panel language page where you can click on “options” “add an "Input Method” and choose Spanish International from the list. To be sure Windows doesn’t switch back to the wrong layout you should delete any US or UK entries under the “input device” heading. Don’t forget you will need to hold down the ‘Alt GR’ key and press the ‘2’ key to get the @ key.
Simon via email asks:I downloaded Malwarebytes Free from the official website but after it installed it came up in Spanish instead of English so how do I change it?Aunty Says:Hi Simon. After starting Malwarebytes click on the “Configuracion” cog icon then “Configuracion General” in the left hand list and you will see a drop down list titled ‘idioma’ which is where the language can be changed. Some programs/apps (such as Skype) have the change language options under ‘herramientas” or “opciones.
Jane via email asks:Dear Aunty, I have a USB 4G Dongle with a SIM card that I plug into my laptop and use the internet with. This last week Firefox has been painfully slow but it is fine at my local cafe where they have free WiFi. Should they be different speeds?Aunty Says:Hello Jane. First check that you haven’t exceeded your monthly quota as most providers will restrict your speed to a crawl. If you’re still within your quota then this could be the signal strength of your providers mobile service in the area where you are trying to connect. You can think of this as if it were a mobile phone as they both use the same coverage and as we sometimes have to do with our mobile phone, try moving your laptop to different areas and you may well see the signal strength improve.
Gary from Catral asks:I have Windows 8.1 and I use the paid version of MacAfee but is it wise to also have Malwarebytes and Windows Defender or are they the same type of app?Aunty Says:Hi Gary. Malwarebytes will detect a lot more spyware than MacAfee so yes you should download and install the free Malwarebytes. Windows Defender is very similar to MacAfee and they will probably battle each other so no point in enabling Defender.
Well that’s all for another week, email me your questions to firstname.lastname@example.org and I will see what I can do.
David via email asks:When my internet starts it always goes to Yahoo web search, I don't know why as I have never wanted this to be my home page. In Firefox options/homepage I can change the homepage but it reverts back to Yahoo when I restart the computer. Please help me get rid of this irritating interloper. I am using a Toshiba laptop running Windows Vista home premium using the Firefox browser.Aunty Says:Hi David. First have a look to see if there are any Yahoo related toolbars or add-ons installed in Firefox as these can often cause this kind of problem. Also look for and uninstall any IObit or Yahoo programs via control panel- As a last resort try uninstalling Firefox and reinstall a fresh new copy from the Mozilla website. You only have around 6 months before Microsoft officially discontinue any updates or support for Vista so you should plan for at least a Windows 7 upgrade.
Rita from Santa Pola asks:I moved to Spain 2 years ago and before that I was with BT for 20 years and had an email address @btinternet but a few weeks ago it stopped working on my phone and my computer. I contacted British Telecom who told me I was no longer a customer and that my email address had been cancelled. I am seriously upset but is there anything I can do to retrieve my emails and contact list?Aunty Says:Hello Rita. I think BT teamed up with Yahoo a while back and they were offering ex customers the option to sign-up to their premium email service which allowed folk to keep hold of their email address even after they finished with BT. I have never liked company specific email addresses for this reason and there seems to be a purge at the moment with a lot of Sky and Telefonica (Movistar) customers losing access to their email service. Go for an independent email provider such as Google’s Gmail.
Mark via email asks:Hello, I have a problem that nobody seemingly has a solution to so I will explain it as best I can. I have an Acer laptop running Windows 8.1 Pro and about one month ago it started to continually search for (and fail) to find any updates at all. During this time the computer is running continuously at 100% and as a result the laptop is very slow. Today the laptop has been at 100% of CPU power for over 6 hours and still searching for updates and I can't keep using the laptop. Any ideas or thoughts you might have will be very much appreciated.Aunty Says:Hi Mark. Windows updates are causing so many serious problems at the moment and the list of possible fixes will probably fill this whole paper. I can only suggest doing what I had to do with my Windows 7 machine which was to disable the Windows Update service. Press the Windows/Start key and type services.msc. Right click on the Windows Update service and choose “properties” and change the “Startup type” to “disabled” and restart your laptop. I have done this as a temporary fix until Microsoft sort out these annoying bugs. Let me know how you get on.
That’s all for another week, email me your problems to email@example.com and I will see what I can do.
Ray from Campoamor asks:Hi Aunty. What is an easy way to translate a webpage from Spanish to English? I seem to remember once having an option of language near the top of the screen. I don't understand the screen options of Chrome and Firefox. I use Windows 10.Aunty Says:Hello Ray. In Google Chrome you can easily add the little translate button that used to appear in the top right corner. Search for webstore in Google and click on the Chrome Web Store link, if it comes up in Spanish then you can change the language using the cog icon in the top right. Type "translate" into the search box and choose the Google Translate extension and you should now see the small blue icon in the top right corner of Chrome. You can sometimes see a translate option of you right click on a blank area of the webpage you want to translate.
Martin via email asks:Hi Aunty. I‘m treating myself to a new laptop for Christmas and I want to transfer all of my documents and photos from my old PC computer before I give it to my nephew. How do I do this so that no one can get my personal information or photos etc. from my old tower?Aunty Says:Hi Martin. Transferring your photos & docs from one computer to the other is pretty easy but it will depend on how well organised your files and folders are, and how much stuff you have. You can buy a 64GB USB flash memory stick for under €20 and use this to copy/paste everything from one machine to the other. On your old computer, right click on a folder and from the menu that pops up choose ‘copy’ and then right click on the USB stick and choose ‘paste’. The USB stick should appear after plugging it in as a new drive in My Computer or File Manager. Once you have double checked that you have everything from your old computer the only way to be 100% safe is to destroy the old hard disk drive as it isn’t too difficult to retrieve data even after Windows has been reinstalled. Give it a good smack with a hammer.
Bernard via email asks:Dear Aunty, I am having major problems with my Dell tower PC as it randomly and at no particular time, will simply shut down and I have to restart it again with the on/off button. Can you help me in any way to solve the problem? Keep up the great work.Aunty says:Hello Bernard. Normally when a computer repeatedly and randomly shuts down it is caused by overheating or a hardware fault. Blowing any fluff from the air vents at the back and around the sides may allow cool air to flow which can often improve things. As your problem is random then maybe also check you don’t have a loose connection where the power is plugged in. Keep me posted.
Well that’s all for this week, email me your problems to firstname.lastname@example.org and I will see what I can do.
Lou from Torrevieja asks:Hi Aunty. What is the best way to put some photos onto a DVD so I can send them to my family in Norway? I am using Windows 10 but I can’t see any app for making DVD discs. I used to have Nero on my old Vista PC which was really easy to use, is it safe to download one of the free apps to do this?Aunty Says:Hi Lou. Windows 10 can quite happily make DVDs without the need to download any additional apps. I normally create a new temporary folder by right clicking somewhere on the desktop and then copy & paste all of the photos that I want to put on the DVD into this folder, I find that this makes the whole process a lot easier. Put a blank DVD into the disc drive and open the new folder you created (double click on it) and you should then see a new window and a “share” tab at the top. Click on this tab and you will see a “burn to disc” option which will start the process.
Dennis via email asks:I was recently called by a Microsoft technical support officer who said that my computer had been sending out hundreds of error messages and that they were calling from Microsoft in Alicante and persuaded me to go through a load of checks on my system. After half an hour they told me that they could fix my computer but I needed to pay 90 Euros and at this point I suspected it was some kind of scam and I told them so. I didn’t give them any personal details but I’m worried they managed to trawl through my computer and may now have things like banking information. Is this possible and what should I do? Why did they target me and how could they have got my home number?Aunty Says:This is definitely a scam Dennis, Microsoft will never call customers about computer problems. These people could easily have uploaded any of your personal details and there isn’t much you can do about it. Certainly change any important passwords including email and online banking and contact your bank to alert them to look for any unusual behaviour. Nearly everyone has a Windows computer with some kind of problem so these robbers can pick random numbers and safely assume that they will get a result.
Helen via email asks:Hi Aunty, I have used Firefox for probably 10 years but I recently had major problems so I downloaded Google chrome which is definitely faster. However now I don’t seem to have any favourites and can’t seem to find a way of showing them like they were in Firefox. I have worked out how to add them each time I’m on a website by clicking the star icon in the top right corner but can I move them across from Firefox (I have hundreds) or will I have to add them all one by one? Aunty Says:Hi Helen. You can do this from the settings icon (three little dots in the top right corner) and choose “Bookmarks” then “Import Bookmarks and Settings” and you should be good to go.
That’ll do for this week, email me your questions to email@example.com and I will see what I can do.