Dan via email asks:
Hi Aunty, every time I go on the internet a warning comes up saying, "your Windows license will expire soon". I go to the settings and put in my product key which is on the bottom of my laptop, but it says it is not valid. I was on windows 7 (I think), but took advantage of the free windows 10 upgrade about 18 months ago. I`ve been on the internet looking for a fix and tried a good few, but to no avail. Any help would be gratefully accepted.
Hi Dan. If you definitely have a valid Windows 7 license sticker/key then you should be able to reactivate your copy of Windows 10. If entering the 25 digit number doesn’t work then you can maybe try the built in support chat feature that come with Windows 10. If you type CONTACT SUPPORT into the search box (near your Start icon) you can access the app and explain exactly what you have told me and you should get sorted. They may ask if it’s OK for them to temporarily have remote access to your computer which is fine as it is a secure chat connection that you have initiated; just to be clear, if you ever get a phone call from someone supposedly from Microsoft asking for access to your computer then that is definitely a scam so tell them you live in a tent and don’t have a computer.
Frank from Catral asks:
I am going to uninstall MacAfee from my computer as it is taking forever to startup and coincidently it is the only program that I have installed in the last 6 months. I have Malwarebytes and Spybot so do you think they will be enough to keep me safe? I do a fair bit of stuff on Ebay and Amazon and I do all my banking in the internet these days. I have Windows 10 and a Lenovo laptop.
Hi Frank. It’s quite sad really because MacAfee used to be a great free antivirus program, but it does seem to have gone the same way as a lot of them and now it loads a lot of unwanted additional junk on your computer which can slow startup and surfing down to a crawl. You will still need an antivirus program to run alongside your two antispyware programs so activate the built in Windows Defender which came bundled with Windows 10. Once you’ve removed MacAfee, type DEFENDER into the search box and the app should appear in the list.
Tony via email asks:
I have just replace my tower with a new laptop with Windows 10 and I seem to have a problem with my Canon MG Wi-Fi printer. When I try to print I keep getting a “Printer Offline" message but I have tried everything that I can think of. Everything worked fine with my Windows 7 PC.
Hello Tony. Wi-Fi printing is still in its infancy but I’ve found 99% of the time, downloading the latest software for your printer from the support section of the manufacturer’s website (www.canon.co.uk) will fix things. Let me know how you get on.
Email your questions to firstname.lastname@example.org and I will see you all next week